Lounge Set - Roller Skates

Yes! To receive free shipping, your cart must be $150 after all discounts/sales promo codes have been applied. Free Shipping will automatically load in your cart once you hit the $150 minimum cart total. We have a countdown bar in the top banner and cart for easy math ;)

If we have not shipped your order, then we can cancel. Please message us/email us right away to see if it has been shipped.

help@hugolovestiki.com

If it has been shipped and you still want to cancel. Email us for a return address to our warehouse. Once, we receive the items back we can refund if all items are in unworn in package condition. We are not responsible for reurn shipping and will only refund amount less original shipping fee used to send to you.

Can I return or exchange an item?  Exchanges accepted for defects only.  A photo of defect and email required within a week of delivery.  

 Unfortunately, sizing issues will not be returned/exchanged at this time as we have measured every garment size's length and width to ensure accurate sizing information before purchasing.

*all sale items are final sale. 

*Somtimes there may be exceptions for non size issues. In this case there will be a 30% restocking fee of full priced items only. Please inquire if you believe your return fits this situation. 

To start a return for defective or wrong item, you can contact us at help@hugolovestiki.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@hugolovestiki.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not permitted.

International addresses
If you have a wrong item or defective item a return will not be required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@hugolovestiki.com.

We use USPS for USA and Europe/AUS and UPS for International orders.  You will receive a tracking email with every purchase once your order has been sent out.  US packages will go out 1-3 day (transit time) USPS delivery. Please give us time to process your order before shipping. Processing may be longer during sales and new season releases. We can usually process in 1-2 business days if there during normal schedule.

USA - We ship all packages 1-3 DAY USPS.  All delivery times are estimates and cannot be guaranteed to arrive by a certain date.  THIS DOES NOT INCLUDE PROCESSING TIME.  Inclement weather, rerouting, or unforeseen postal circumstances may delay the delivery time.  Please email us if your local post office has no information for you for a delayed delivery and we will make a claim to find the package with in 72 hours of USPS getting back to us.  Please be patient while we help locate any lost or delayed packages.  

If your package says delivered and you say that it was not.  Although we can call and open a dispute with USPS, their customer service is not fast and disputes can take a while and may not show any results.  What we found works best: For you to go into your local USPS office and ask for your postal delivery person. They usually remember if they delivered your package. We send all packages in bright colored packaging bags. (pink, blue, yellow) 9 times out of 10 either your local post office has it or it was delivered to your neighbor by accident.  We cannot refund or send a new order if your tracking says delivered.

Yes! To receive free shipping, your cart must be $150 after all discounts/sales promo codes have been applied. Free Shipping will automatically load in your cart once you hit the $150 minimum cart total. We have a countdown bar in the top banner and cart for easy math ;)

You will be sent automatic shipping info via email once your package has shipped. If you are signed up to our texting community you will also receive text notifications. Our customers love getting a text immediatly when their package hits their front door!

We have a chat widget on our site! We can get in touch with you within 24 hours! Instagram is also a fast way to message us. help@hugolovestiki.com for any and all inquiries regardign your order :)