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Congratulations! Your order qualifies for free shipping You are $150 USD away from free shipping.

FAQ

Where is my package?

We use USPS for USA and Europe/AUS and UPS for International orders.  You will receive a tracking email with every purchase once your order has been sent out.  US packages will go out 1-3 day (transit time) USPS delivery. Please give us time to process your order before shipping. Processing may be longer during sales and new season releases. We can usually process in 1-2 business days if there during normal schedule.

 

USA - We ship all packages 1-3 DAY USPS.  All delivery times are estimates and cannot be guaranteed to arrive by a certain date.  THIS DOES NOT INCLUDE PROCESSING TIME.  Inclement weather, rerouting, or unforeseen postal circumstances may delay the delivery time.  Please email us if your local post office has no information for you for a delayed delivery and we will make a claim to find the package with in 72 hours of USPS getting back to us.  Please be patient while we help locate any lost or delayed packages.  

 

If your package says delivered and you say that it was not.  Although we can call and open a dispute with USPS, their customer service is not fast and disputes can take a while and may not show any results.  What we found works best: For you to go into your local USPS office and ask for your postal delivery person. They usually remember if they delivered your package. We send all packages in bright colored packaging bags. (pink, blue, yellow) 9 times out of 10 either your local post office has it or it was delivered to your neighbor by accident.  We cannot refund or send a new order if your tracking says delivered.

What do I do if I enter the incorrect address when I checked out?

If you catch this in time before we ship, then we can amend at no cost to you.  (message us on site or email so we can correct quickly) If it has already shipped out, we can only resend package once the original package is returned to us.  International, this can take 1-2 months.   We will not refund or reissue a new package until the original is returned to us.  Shipping will not be refunded.  To reship to you once we have received original package, we will issue shipping invoice before it is reshipped to the correct address.

What items are organic?

All garments made with cotton are 100% organic cotton :)

How should I wash my clothes to keep them in good condition?

For best color retention, please fold inside out to wash on cold and air dry.  Please do not put any thin clothing in a final spin or with any objects that can tear through them like brass, jean buttons, etc.  Wash with like colors only.

Can I cancel my order?

If we have not shipped your order, then we can cancel. Please message us/email us right away to see if it has been shipped.

help@hugolovestiki.com

If it has been shipped and you still want to cancel. Email us for a return address to our warehouse. Once, we receive the items back we can refund if all items are in unworn in package condition. We are not responsible for reurn shipping and will only refund amount less original shipping fee used to send to you.

Do you offer Free Shipping?

Yes! To receive free shipping, your cart must be $150 after all discounts/sales promo codes have been applied. Free Shipping will automatically load in your cart once you hit the $150 minimum cart total. We have a countdown bar in the top banner and cart for easy math ;)

What is your International shipping policy?

**We are not responsible for custom fees.  When we ship USPS, there is a 50/50 chance that customs may not charge you.  But, it is possible you will be required to pay custom fees on your package.  We will not refund or reimburse any custom fees charged on your package.   

 

International USPS packages will not show information once it has left the border except possibly when it hits customs and delivery.  International Priority delivery can take as little as 5-7 days and up to 3 or 4 weeks.  If it has been longer than 10 days, it is either stuck in customs or has taken a long route.  It will get to you.  All delivery times are estimates and cannot be guaranteed to arrive by a certain date.  THIS DOES NOT INCLUDE PROCESSING TIME. For USPS we cannot call to see what is wrong or where it is at, once it has left the border as USPS does not have any information once it leaves the USA.  Only you can call your local mail delivery service for any information.  

If your package is taking longer than you expected, we cannot refund or ship a replacement order as we have no control over your local delivery system.  If it leaves the US (it will say Chicago as the last place it was scanned in the US) then we have done everything we can to send you your package in the most affordable and reliable option in this price range.  It is then up to your country's local post to deliver in a timely manner.  If your post is unreliable, please choose the Fed Ex shipping option.  We will not issue refunds or reshipments without orders returned back into our hands.  Shipping will not be refunded.  

International UPS This is the most reliable shipping option.  Although it can be expensive, you will likely receive much fast and without issue. 

 

ALL FREE SHIPPING  applied to orders will be shipped USPS. 

Delivery with USPS can delay, because of the following reasons:

- Some countries customs clearance offices run extra checks at peak times, this could be due to high security alerts, threats, or additional training. These are for your protection and safety. If you are concerned about delivery times, please speak to your local postal service provider.

  It is not uncommon for packages to be held in customs for a month or longer.  Please contact your local customs office to check on your package. This is not something we can do.  Once it has left the USA, we are no longer responsible as there is no way to contact anyone internationally and USPS has no connection digitally to any other country's local post system.
- Extreme weather conditions like hurricanes, tornadoes, floods, earthquakes may effect delivery times. You can get up to date reports from your shipping providers' website and if they are experiencing any delays.


- Public holidays can cause delays in packages being delivered. To check postal service public holidays, visit their website or local office to obtain information.


- Postal strikes will slow the delivery process down considerably. Please check your postal service website for updates and reports.

- Did you give us the correct address? Please ensure your address was written correctly on your invoice.

What is your shipping policy?

USA - We ship all packages 1-3 DAY TRANSIT USPS.  All delivery times are estimates and cannot be guaranteed to arrive by a certain date.  THIS DOES NOT INCLUDE PROCESSING TIME.  Inclement weather, rerouting, or unforeseen postal circumstances may delay the delivery time.  Please email us if your local post office has no information for you for a delayed delivery and we will make a claim to find the package with in 72 hours of USPS getting back to us.  Please be patient while we help locate any lost or delayed packages.  

 

If your package says delivered and you did not receive.  This is an issue only you can solve.  Opening up a dispute with USPS will not find your package.  You will need to go into your local USPS office and also ask your postal delivery person if they remember delivering you package.  We send all packages in bright colored packaging bags. (blue, pink, yellow) 9 times out of 10 either your local post office has it or it was delivered to your neighbor by accident.  We cannot refund or send a new order if your tracking says delivered.

 

International USPS packages will not show information once it has left the border except possibly when it hits customs and delivery.  International Priority delivery can take as little as 5-7 days and up to 3 or 4 weeks.  If it has been longer than 10 days, it is either stuck in customs or has taken a long route.  It will get to you.  All delivery times are estimates and cannot be guaranteed to arrive by a certain date.  THIS DOES NOT INCLUDE PROCESSING TIME. For USPS we cannot call to see what is wrong or where it is at, once it has left the border as USPS does not have any information once it leaves the USA.  Only you can call your local mail delivery service for any information.  

If your package is taking longer than you expected, we cannot refund or ship a replacement order as we have no control over your local delivery system.  If it leaves the US (it will say Chicago as the last place it was scanned in the US) then we have done everything we can to send you your package in the most affordable and reliable option in this price range.  It is then up to your country's local post to deliver in a timely manner.  If your post is unreliable, please choose the Fed Ex shipping option.  We will not issue refunds or reshipments without orders returned back into our hands.  Shipping will not be refunded.  

International UPS This is the most reliable shipping option.  Although it can be expensive, you will likely receive much fast and without issue. 

ALL FREE SHIPPING  applied to orders will be shipped USPS. 

What is your return/exchange policy?

Can I return or exchange an item?  Exchanges accepted for defects only.  A photo of defect and email required within a week of delivery.  

 Unfortunately, sizing issues will not be returned/exchanged at this time as we have measured every garment size's length and width to ensure accurate sizing information before purchasing.

 

*all sale items are final sale. 

*Somtimes there may be exceptions for non size issues. In this case there will be a 30% restocking fee of full priced items only. Please inquire if you believe your return fits this situation. 



To start a return for defective or wrong item, you can contact us at help@hugolovestiki.com


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@hugolovestiki.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not permitted.

International addresses
If you have a wrong item or defective item a return will not be required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@hugolovestiki.com.

What is Afterpay? (usa customers only)

Afterpay is a layaway payment plan for a purchase, but you receive your purchase as if you have already paid and continue to make payments after delivery. You must apply to Afterpay on their customer site to be approved before using your account to make any orders.  Please note: If your Afterpay account is set up outside of the United States, Afterpay will not allow you to purchase from our US store.  Please see above Partial.ly method as there is no credit check and the lay away option can be used internationally.  

*all sale items are final sale. 

*Somtimes there may be exceptions for non size issues. In this case there will be a 30% restocking fee of full priced items only. Please inquire if you believe your return fits this situation. 



To start a return for defective or wrong item, you can contact us at help@hugolovestiki.com


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@hugolovestiki.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not permitted.

International addresses
If you have a wrong item or defective item a return will not be required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@hugolovestiki.com.

Where are we located?

Indianapolis, IN. USA

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Get in touch

Have questions? Get in touch with us at any time.

Spend $350 and receive a FREE woven blanket! (type blanket size and personalization in your order notes below.)

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